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Phone Answering Services In Australia Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

Telephone Answering Service Adelaide

You do not need to be tied to your workplace addressing those incoming calls. virtual telephone answering. Why not put in the time to go and have some lunch with your friends or family. With an answering service you can be confident that your calls will constantly remain in excellent hands. Setting up our service really just takes minutes.

We have actually developed our systems to be really user-friendly for you to run and considered that they are online you are able to log-in and alter your settings at any time. When our expert group answer your telephone call the greeting that your consumers receive will be a customised greeting that we have formerly agreed with you.

Not. It is all completely versatile. If you are going through a busy duration then you might decide to divert everything to us. If things are a bit sluggish then you may choose to answer the majority of your calls yourself. You are completely in the motorists seat and can alter things whenever you want.



This number is an unique number and is the number that we will be addressing on behalf of your business. Some consumers divert their number straight away while others await a particular variety of rings. You can cancel at any time by simply providing a months notification. We presently respond to incoming phone call for more than 4,500 businesses in Australia.

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The factor that they remain with us is that we provide unbelievable worth to their business, not because they are locked in to a contract. Why not go completely virtual with a virtual office plus a virtual receptionist. It makes actually great business sense and might conserve you great deals of cash.

Live Answering Services. Full-time receptionist. Don't leave your clients hanging. Our Live Answering Service can be tailored to match your requirements. It might be as easy as taking messages or moving calls, to taking orders and supplying further details to your customers. Our team of expert operators will make an excellent first impression each time - phone answering.

For much less than the cost of a full-time receptionist, you can offer this additional level of customer support to your customers whenever you require it. Image On Line's Live Answering Service makes fantastic organization sense.

Is your business searching for a phone answering services Perth to assist you grow and educate your callers while they are on hold? Smart On Hold has been the top name in on hold messaging considering that 2003. We can custom produce extraordinary messages that can be useful and interesting. Best of all, if you're not completely delighted with our service, after 180 days you can get 100% of your cash back! After assisting numerous pleased customers across every state of Australia with their phone answering services and messages on hold for lots of years, we comprehend what you desire and can supply an exceptional level of service to your Perth business.

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Smart On Hold is a fantastic method to bring to life your business branding using your telephone system. Getting pertinent messages out to your callers, effectively and in a brief area of time is vital and Smart On Hold can do precisely that. business call answering service. We're so positive that you will like the experience, you can try it for 180 days and if you're not entirely pleased, we will reimburse you your cash back! And that's why a lot of Perth companies select Smart On Hold to do what we do.

When running a service, it can be tough to find the time to address client calls. With our service, you have the ability to outsource your phone answering requirements so you can focus on what's crucial (answering service). With a virtual answering service, you can concentrate on what matters most when you need to.

If you operate on the roadway a lot and discover it difficult to handle your service calls, or if the diversions of working from house is affecting your business productivity and phone professionalism, then having a professional receptionist may be the answer - virtual call answering service. APSO is available to assist with all your phone addressing needs, like your own virtual individual assistant.

Running a small company typically implies wearing a number of various hats. One minute you are the sales individual, the next minute the accounting professional and the following hour you need to be a professional. In in between all of this the telephone could be calling and you need to be the receptionist as well.

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Research study that was performed overseas by BT has actually shown that service callers get really irritated by automated messaging services and are far more most likely to hang up rather than leave a message. The research revealed that in more than 60% of cases a caller would merely hang up the phone instead of leave a message on an automated service.

The problem with your callers simply hanging up instead of leaving a message is that they go from being a warm prospect to being a stone cold one. The possibility is that instantly after hanging up that phone they have actually scanned down the list and decided to call the next company down.

Company is so competitive these days that you really need to safeguard every possible warm lead that comes your way. Our Melbourne phone answering service is a great method to ensure that you never ever miss out on another call. Our expert staff will answer the bulk of your incoming calls (more than 90%) within 6 rings and will have your message to you within minutes.

Our system has actually been custom-made written in Australia and has actually been running locally for more than 5 years. We currently have more than 3,500 clients utilizing our services and the system works perfectly. Due to the fact that our system has actually been created by Australians for Australian business it has a lot of functionality which works. phone answering.

Virtual Receptionist : Telephone Answering Services Australia Melbourne

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They can be there to turn away all of those pesky telemarketing individuals who call wanting to sell you SEO services or a brand-new electricity supplier. Our receptionists can also field calls being available in and direct them to the right extension or department. With our cutting-edge system you can likewise set up a series of numbers that you want us to call if we can't find you at your primary number.

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We actually desire to assist you do your task better! Our phone responding to service is utilized by a truly broad series of businesses. These businesses range in size from one and 2 man businesses to divisions of public business with 400 or more individuals. For us it doesn't matter if you are a one guy program or a 400 individual department our answering service can deliver the exact same level of professionalism to you regardless.

Trusted by more than 25,000 businesses, from sole traders to major corporations

Get Started Today

Ready to transform your business communications? Contact us now for a free consultation.

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1-800-VIRTUAL

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info@virtualreceptionist.com

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